Job Description:
Remote support job with HumanSignal helping its global contractor workforce with payment, ID verification, account access, and onboarding questions through Zendesk and Discord. Support or operations experience needed (no set years). US pay $55,000 to $70,000 a year.
About the Role
HumanSignal is hiring a Services Support Specialist to be the main point of contact for its global contractor population. You will resolve payment, identity verification, account access, onboarding, and project questions for contractors in every time zone, and escalate anything outside your scope to the right team. The role includes a rotating on-call schedule for critical issues only.
What You Will Do
- Own and resolve contractor tickets in Zendesk: payouts, ID and KYC verification, account access, and onboarding or assessment blockers
- Be a contractor's single point of contact and coordinate across teams for them
- Handle annotator requests in Discord and escalate to delivery teams when needed
- Rate incoming tickets by severity (P0-P3) and follow the matching response process
- Flag repetitive, simple ticket types that could be automated or turned into self-service
- Take part in a rotating on-call schedule for critical issues
What You Need
- Experience in a support or operations role, ideally supporting a global or gig workforce (no set years listed)
- Comfort with payment, verification, and account-access issues and knowing when to escalate
- Clear, professional writing
- Working knowledge of Zendesk (or a similar ticketing tool) and Discord
- Willingness to join the rotating on-call schedule and work independently during off-hours
Location & Pay
Remote. HumanSignal is hiring for this role across North America. Full time. US base pay $55,000 to $70,000 a year.