Job Description:
Entry-level, US-remote operations job with Airspace. Set up urgent medical device shipments, track them from start to finish, answer phone, email, and text requests, and update customers on delays. No experience requirement listed. Pay $26 to $28 an hour.
About the Role
Airspace is hiring an Operations Specialist I for its medical device team. You will set up new orders for the most time-sensitive shipments, give customers proactive updates on any changes, and track every order until it is delivered. Airspace describes this as an entry-level position with training and a path to grow within the company.
What You Will Do
- Set up new orders following standard work practices and client instructions
- Confirm shipment milestones are completed correctly and on time
- Use airline booking and tracking websites
- Tell customers about delays and issues by phone and in writing and offer other options
- Find drivers to cover parts of an order
- Handle inbound and outbound phone calls, emails, and texts, and place orders for customers who can't use the online portal
What You Need
- No years of experience listed; the posting calls this an entry-level position
- Strong attention to detail
- Good spoken and written communication
- Able to move quickly from one urgent task to another
- Able to meet phone availability and customer service standards
Location & Pay
Remote in the US (Airspace is headquartered in Carlsbad, California). Full time. Pay $26 to $28 an hour, with health, vision, and dental plans, a 401k company contribution, and training reimbursement.