Job Description:
Remote customer onboarding job with Solera, a vehicle software company, setting up and configuring products for new customers and supporting them by phone and email. Automotive or implementation experience is a plus but not required. Pay is not listed in the posting.
About the Role
Solera is hiring a remote Implementation Specialist to handle communications, documentation, setup, installation, and billing activation while new customers are onboarded. You will work with internal teams and customers to configure products correctly, schedule trainings, and keep customers informed so their onboarding goes smoothly.
What You Will Do
- Complete simple to moderately complex customer product installations
- Work with assigned clients to learn their setup needs, configure the product, and complete installation
- Support clients by phone and email throughout the installation process
- Coordinate training dates with customers and Implementation Trainers and help during training
- Keep installation tasks and client communication documented in Salesforce
- Prioritize your own workload so contract billing is timely and accurate
What You Need
- Prior automotive or implementation experience is a plus, not a requirement
- Some Microsoft Office and Salesforce skills preferred
- Excellent verbal and written communication skills
- Strong organization, multitasking, and follow-up skills
- Self-motivated and effective working on your own with little supervision
- Must be authorized to work in the U.S. full time without sponsorship
Location & Pay
Virtual (remote) in the United States. Full time. The posting does not list pay.