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Motorola Solutions
Motorola Solutions

Customer Support Technician I (US Remote)/ 1 week ago

US

Motorola Solutions
$55,000 - $60,000 /yearly
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Job Description:

Remote tech support job with Motorola Solutions helping customers with its Flex Computer Aided Dispatch software by phone, email, and chat. High school diploma and 2+ years of tech support needed. Open in VA, UT, AL, TX, FL, and IN. Pay $55,000 to $60,000 a year.

About the Role

Motorola Solutions is hiring a Customer Support Technician I for its Flex Support team. You will give post-sales technical support for the Flex Computer Aided Dispatch solution, answering questions and fixing issues for customers running Flex software on Windows and Linux. Because the work touches government security areas, you must pass a stricter fingerprint background check.

What You Will Do

  • Give first- and second-level technical support by phone, email, chat, and in person
  • Troubleshoot hardware, software, operating system, network, and application issues for the Flex dispatch solution
  • Set up and maintain computers, laptops, mobile devices, and peripherals
  • Install and support software applications and help with basic network problems
  • Write knowledge base articles for common issues
  • Escalate complex issues and follow up until problems are fully resolved

What You Need

  • High school diploma
  • 2+ years of experience in technical support
  • Strong knowledge of Windows and/or Linux, and hardware and software troubleshooting
  • Familiarity with networking basics (TCP/IP, DNS, DHCP) and iOS/Android devices
  • Flexibility for shift work and on-call rotations
  • Able to pass a CJIS fingerprint background check; must be legally authorized to work in the US (no sponsorship)
  • Nice to have: CompTIA A+, Network+, or similar certifications and help desk ticketing experience

Location & Pay

Remote (US offsite) in Virginia, Utah, Alabama, Texas, Florida, or Indiana. Full time. Target base salary $55,000 to $60,000 a year, plus incentive bonus plans, 401(k) match, and 10 paid holidays. Travel under 10%.

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Job Information

  • 95 Views
  • 1 Applicants
  • Date Posted
    Oct 30, 2026
  • Location
    Remote (VA, UT, AL, TX, FL, IN), United States of America
  • Industry
    Customer Services, Remote
  • Experience
    2 Years
  • Qualification
    Experienced Professional
  • Degree Level
    Certification
  • Offered Salary
    $55,000 - $60,000 /yearly
Motorola Solutions

Motorola Solutions

  • Website
    https://www.motorolasolutions.com
  • Address
    United States of America
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