Full Time
Job Description:
100% remote customer support job with Blueberry Pediatrics, a virtual pediatric care company, helping patients and doctors by phone, email, and chat. Needs prior customer support experience. Pay $21 to $23 an hour; evening and weekend shifts.
About the Role
Blueberry Pediatrics is hiring a Customer Support Representative to deliver a reliable, high-quality experience for patients and doctors across phone, email, and chat. The job is 100% remote, with structured scheduling that includes consistent evening and weekend coverage (including alternating weekends).
What You Will Do
- Support patients and doctors across phone, email, and chat
- Resolve questions efficiently while keeping the experience clear and professional
- Follow established workflows and processes for consistency and accuracy
- Document interactions clearly to support follow-up and continuity of care
- Use sound judgment to resolve issues on your own and escalate when appropriate
- Keep track of service levels (SLAs) and prioritize work accordingly
What You Need
- Prior customer support experience (phone, email, or chat)
- Strong written and verbal communication skills
- Ability to stay organized and handle multiple conversations at once
- Reliability and punctuality for scheduled shifts
- Willingness to work nights and weekends and adapt to shift schedule changes
- Nice to have: experience in remote or structured support environments
Location & Pay
100% remote (United States). Full time, with evening and weekend shifts (including alternating weekends). Expected hourly wage $21 to $23 depending on experience and location.
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Blueberry Pediatrics
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Websitehttps://www.blueberrypediatrics.com
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AddressUnited States of America