Job Description:
Fully remote customer service job with Galileo Health helping patients get to the right care and services. You don't need a healthcare background; hospitality or customer service skills are what count. Pay $20 to $22 an hour.
About the Role
Galileo, a virtual medical practice, is hiring people with great customer service skills to join its team as Creative Hospitalitarians. You will give patients personalized support and guide them to the right Galileo services and teams. You may not have a healthcare background, and that's OK if you're eager to learn. The schedule has no late-night or early-morning shifts.
What You Will Do
- Get to know each person you help and give service that goes beyond expectations
- Guide people to the right Galileo services and teams, including clinical and administrative support
- Help with tasks like processing insurance authorizations and collecting medical records
- Build strong relationships, pay attention to details, and look for ways to improve processes
What You Need
- A genuine desire to help people
- Top-notch communication skills and close attention to detail
- Ability to deliver high-quality support in a fast-paced environment
- No healthcare background required, but you should be eager to learn
- Being bilingual in English and Spanish is a plus
- The posting says you should be excited to spend some time in the office collaborating with your team
Location & Pay
Fully remote position (United States). Full time. Pay $20 to $22 an hour, based on experience, location, and market dynamics. Benefits include medical, dental, and vision insurance, a 401(k) with employer match, up to 12 weeks of paid parental leave, and generous PTO.