Job Description:
Full-time remote customer care job with Rain helping app users by phone, email, text, and live chat. They train you on Zendesk and financial wellness. 1 to 2 years of customer service preferred. Pay $19 to $20 an hour plus equity.
About the Role
Rain is hiring an Advisor, User Care who loves talking to people and solving problems. You will improve app engagement by keeping users happy, work with the engineering team on tech issues, and give a positive app experience through live chat. You can work remotely or from Rain's downtown Nashville office, and you will be trained on Zendesk, customer service protocols, and financial wellness.
What You Will Do
- Talk with customers by phone, email, SMS, and chat (Zendesk/Intercom)
- Answer questions about the product, pricing, and availability
- Troubleshoot technical problems
- Work with internal teams to meet customer needs
- Report app bugs and problems to the engineering team
- Do data entry in various platforms
What You Need
- 1 to 2 years of customer service experience preferred
- Conversational Spanish preferred
- Excellent phone etiquette and verbal, written, and people skills
- Experience with Zendesk, Intercom, or similar tools is helpful
- Ability to multitask, organize, and prioritize
- A willingness to learn and grow; fintech or payments experience is a plus but not required
Location & Pay
Remote (United States), or in Rain's downtown Nashville office. Full time, hourly. Pay $19 to $20 an hour. Benefits include flexible PTO, medical, dental, vision, life and disability coverage, parental leave, a monthly stipend, and equity options.