Contract
Job Description:
Remote 6 to 8 month contract with thatgamecompany, the studio behind Sky: Children of the Light, reviewing player reports and enforcing safety policies to keep its games safe. Needs 1-2+ years in trust and safety, content moderation, or customer support. Pay $30 to $40 an hour.
About the Role
thatgamecompany is hiring a Trust and Safety Analyst on a 6 to 8 month contract. You will help keep its game communities safe and welcoming by handling the day-to-day enforcement of its safety policies and workflows, investigating reports of harmful behavior, and responding to players who appeal moderation actions.
What You Will Do
- Investigate safety cases and apply enforcement actions according to studio policy
- Review player reports, accounts, and detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behavior, which may include explicit content
- Document case details accurately for investigations and internal reporting
- Compile and submit reports of illegal harms to NCMEC and law enforcement
- Respond directly to players appealing bans, sanctions, and other moderation actions
What You Need
- 1-2+ years of professional experience in trust and safety, content moderation, customer support, or a similar role, with exposure to disputes or policy violations
- Understanding of sensitive player issues, digital privacy rights, and online safety
- Ability to talk with players with empathy about sensitive topics while upholding safety rules
- Experience documenting sensitive cases, such as child safety issues
- Strong analytical, written, and verbal communication skills and attention to detail
- Nice to have: player support experience, Helpshift or Jira, and playing Sky: Children of the Light
- Must be authorized to work for any employer in the U.S.; no visa sponsorship
Location & Pay
Remote (United States; the posting also lists Canada). Contract, 6 to 8 months. Pay $30 to $40 an hour.