Job Description:
Remote Technical Support Engineer job with CrowdStrike helping customers deploy and fix issues with its cybersecurity service. Needs 3+ years in customer support, technical support, or system administration plus Windows troubleshooting. Pay $70,000 to $115,000 a year.
About the Role
CrowdStrike is hiring a remote Technical Support Engineer who is passionate about technology and customers. You will give clear, reliable direction in technical and non-technical terms to help customers integrate, deploy, and maintain the CrowdStrike service.
What You Will Do
- Own customer issues from first troubleshooting to root cause and resolution or escalation
- Meet or exceed customer expectations on response quality and timeliness
- Serve as a point of contact on customer escalations
- Document bugs with senior engineers and Engineering for product issues
- Write process and troubleshooting documentation for the knowledge base
What You Need
- 3+ years of customer support, technical support, system administration, or a related customer-facing role
- Knowledge of Windows, including troubleshooting operating system and network issues
- Ability to learn new technologies quickly
- Excellent customer service and communication skills (written, live chat, and calls)
- Experience using AI tools to improve workflows
- Linux, Mac, Splunk, and security app (AV, VPN, firewall) experience are bonus points
Location & Pay
USA - Remote. Full time. Base pay $70,000 to $115,000 a year for all U.S. candidates, plus eligibility for bonuses, equity, and benefits including health insurance, a 401(k), and paid time off. Expected posting close date: Dec 30, 2026.