Job Description:
Remote customer success job with EDITED helping retail clients get value from its AI retail data platform. Needs 2+ years in a retailer or brand head office. Pay $77K to $95K a year plus bonus.
About the Role
As a Retail Strategist at EDITED, you will deliver customer success for a portfolio of retail clients, helping them change how they work so they can get better margins and profits using the EDITED platform. You will be a product expert and a customer advocate, and EDITED says it will train you on its product if you are not an expert already.
What You Will Do
- Own a multi-million dollar portfolio of retail clients and make sure they adopt the EDITED product suite
- Create and run strategic workshops and trainings for clients
- Act as a thought partner and recommend ways clients can use EDITED data
- Work with the Account Manager on adoption, ROI, and upsell opportunities
- Analyze usage data to spot client risk and plan training
What You Need
- 2+ years working in the head office of a retailer or brand
- Interest or background in SaaS or data, or a strong willingness to learn
- Proven success growing existing accounts and relationships
- Strong written communication and presenting skills
- Able to travel to visit customers up to 20% of the time
Location & Pay
Remote (United States). Full time. Pay $77,000 to $95,000 a year plus bonus. Benefits include 25 days of PTO plus holidays, company-paid medical, dental, and vision, a 401K with match, stock options, and access to Regus co-working offices.