At Dsocial, we believe in creating opportunities for people who want flexible, reliable work-from-home positions while also providing customers with outstanding experiences. Our team members are more than just support staff — they’re the voice (and text) behind the Dsocial mission of building better connections online.

Position Overview

We are currently seeking Remote Chat Support Representatives to join our team. This is a fully remote position available for 1st, 2nd, and 3rd shift coverage.

• 1st Shift (Day): 7:00 AM – 3:00 PM EST
• 2nd Shift (Evening): 3:00 PM – 11:00 PM EST
• 3rd Shift (Overnight): 11:00 PM – 7:00 AM EST

As a chat representative, you will interact with customers via live chat to resolve questions, troubleshoot issues, and provide general support. You will also assist with outbound follow-ups, account updates, and customer engagement campaigns.

This role is ideal for individuals who enjoy written communication, problem-solving, and working independently in a structured remote environment.

Key Responsibilities

• Customer Support: Respond to incoming customer inquiries through chat in a professional and timely manner.
• Problem Solving: Help customers with account access, product navigation, troubleshooting, and issue resolution.
• Documentation: Accurately record chat interactions and resolutions in the internal system.
• Team Collaboration: Escalate issues when necessary and work with supervisors to ensure smooth resolution of complex cases.
• Engagement: Maintain a positive, friendly tone in all interactions to promote customer satisfaction.
• Performance Metrics: Meet company standards for response time, quality scores, and overall productivity.

What We’re Looking For

• Strong written communication skills with attention to grammar and clarity.
• Ability to multitask across several chats while maintaining accuracy.
• Comfortable working independently during your assigned shift.
• Reliable internet connection and a quiet workspace free of distractions.
• Previous experience in chat support, customer service, or a similar role preferred, but not required.
• Flexibility to work evenings, weekends, or holidays if needed (based on shift).
• A positive attitude, willingness to learn, and commitment to delivering quality service.

Compensation

• Hourly Rate: $16.00 – $20.00/hour, depending on experience and performance.
• Paid training provided at the start of employment.
• Overtime opportunities available.

Benefits of Working with Dsocial

• 100% remote – work from anywhere with a stable internet connection.
• Paid training and ongoing skill development.
• Flexible scheduling options across all three shifts.
• Opportunities for performance-based bonuses and raises.
• Career growth into team lead, supervisor, or training positions.
• Be part of a supportive, growing team where your contributions matter.

Example Weekly Schedule

Why Join Dsocial?

This role is more than just “chatting” with customers. It’s about being part of a professional team that values growth, reliability, and the human connection behind every message. We want team members who take pride in their work, who enjoy helping others, and who are looking for a long-term role in a stable and growing company.

If you’re looking for a reliable remote job with real pay, flexible shifts, and the chance to advance, Dsocial could be the perfect fit.

Apply today to start your career with Dsocial and become part of a team that’s powering the future of online customer support.