Job Description:
Entry-level, fully remote operations job with ICF supporting utility energy efficiency programs in the Southeast. Review project applications for compliance, help customers and contractors with questions, and track data in Excel. Bachelor's degree, or associate degree plus 2 years of work experience. Pay range $61,232 to $104,094 a year.
About the Role
ICF is hiring an Operations Coordinator for Program Operations, supporting utility-sponsored energy efficiency programs focused on commercial building systems. ICF calls this an entry-level role. You will help run energy efficiency projects, process and review project applications, and work with IT, Reporting, Marketing, and Customer Care teams. The job supports client work in the Southeast, including Mississippi and South Carolina.
What You Will Do
- Process incoming project applications and review forms for compliance with program rules
- Assign applications for further processing
- Help customers and contractors with their questions
- Coordinate quality control follow-up on inspections and customer surveys
- Analyze data to spot trends and areas for improvement
- Share best practices and work with IT, Reporting, Marketing, and Customer Care
What You Need
- Bachelor's degree in a relevant field, or associate degree with at least 2 years of work experience
- Strong Microsoft Office skills, especially Excel
- Good time management, organization, and communication
- Knowledge of the utility or energy efficiency market preferred
- Power BI, SharePoint Lists, or Power Automate experience preferred
- Authorized to work in the United States
Location & Pay
Fully remote. Preference for people in Mississippi or South Carolina or in the Central or Eastern time zones. ICF says the anticipated pay is in the $60K range; the posted full-time pay range is $61,232 to $104,094 a year.