Job Description:
Remote operations job with Thanx setting up restaurant loyalty programs, apps, and online ordering, and figuring out why things break. Restaurant POS experience not needed. Open only in certain US states. Pay $22 to $25 an hour.
About the Role
Thanx is hiring a Merchant Operations Specialist. You will make sure restaurant partners' loyalty programs, mobile apps, online ordering, and POS integrations are set up correctly, then monitor locations after launch and get problems fixed. The posting says you may not have worked with restaurant POS systems or payments before, and that's fine, and that SQL can be taught.
What You Will Do
- Set up and update loyalty, rewards, app, and online ordering for new and existing restaurant merchants
- Connect merchants to their POS, ordering, and delivery partners
- Investigate issues escalated by Support and Customer Success, and fix them or write clear bug reports
- Watch location health and catch broken integrations before merchants notice
- Enroll locations with Visa, Mastercard, and Amex and troubleshoot transaction problems
- Build simple automations for repetitive work and write clear updates
What You Need
- Experience in technical support, operations, implementation, or a similar role where you diagnosed problems across systems (no set years listed)
- Comfort with data; SQL is a plus and can be taught
- Experience using AI tools such as Claude or ChatGPT
- Clear writing for technical and non-technical people
- Comfort with a fast-moving environment, including evenings and weekends when the work calls for it
- Nice to have: restaurant tech, POS, payments, or API experience
Location & Pay
Remote, open only to candidates in CT, DE, FL, GA, ME, MD, MA, NH, NJ, NY, NC, PA, RI, SC, VT, and VA (excluding the New York City, Boston, Philadelphia, and Washington DC metro areas), or in Canada. Full time. US pay $22 to $25 an hour.