Job Description:
100% remote IT help desk job with Fixify resolving tech issues for end users in a 24/7 support team. Needs 2+ years in IT support. Pay $52,000 to $60,000 a year plus equity and a $150 monthly stipend.
About the Role
Fixify is hiring an IT Operations Analyst to work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve automation workflows. This is a hands-on role: you will work the ticket queue and cover shifts in a 24/7/365 support operation.
What You Will Do
- Give prompt, high-quality technical support across productivity tools, operating systems, and identity and access management
- Communicate clearly and professionally with customers in every interaction
- Work with Engineering to build and improve IT automation workflows
- Take part in shift rotations for 24/7/365 support
What You Need
- 2+ years of experience in an IT support role
- Working knowledge of Google Workspace, Microsoft 365, Slack, Windows, and macOS
- Experience with ticketing systems like Jira, ServiceNow, or Freshdesk
- Working knowledge of identity and access management and TCP/IP networking
- Familiarity with Mobile Device Management (JAMF a plus)
- Clear communication with non-technical people
Location & Pay
100% remote with flexible core hours and shift rotations. Pay $52,000 to $60,000 a year. Benefits include unlimited PTO plus 12 paid holidays, a $150 monthly connectivity stipend, a 401(k), equity, medical, dental, and vision with 100% of the deductible covered, and paid parental leave.