Job Description:
Remote customer service job with Baxter, a medical products company, processing returns, repairs, exchanges, and replacement orders and answering customer questions. Needs a high school diploma and 2+ years in customer service, order management, or a related field. Pay $43,200 to $59,400 a year.
About the Role
Baxter is hiring a remote Customer Service Specialist to work as an RGA (Return Goods Authorization) Back Office Specialist. You will coordinate returns, repairs, exchanges, and replacements, working closely with Customer Service, Technical Support, Quality, Logistics, and Operations so customers get timely resolutions across domestic and international markets.
What You Will Do
- Process customer returns, repairs, replacement orders, exchanges, and upgrades accurately and on time
- Coordinate domestic, Canadian, and international return and swap orders
- Respond to customer and internal questions with timely updates and solutions
- Monitor RGA workflows, backorders, and support requests
- Work with other teams to resolve complex order and service problems
- Keep accurate records and tracking tools, and suggest process improvements
What You Need
- High school diploma or equivalent
- 2+ years of experience in customer service, order management, returns processing, operations, logistics, or a related business support function
- Strong organization and accuracy while handling multiple priorities
- Good written and verbal communication with a customer-focused approach
- Proficiency with Microsoft Office, especially Excel and Outlook
- Preferred: experience with JD Edwards or another ERP/order system, and with returns or medical device operations
Location & Pay
United States of America - Remote. Full time. Estimated pay range $43,200 to $59,400 a year, based on location, skills, and experience. Benefits start on day one and include medical and dental coverage, a 401(k) with company match, an employee stock purchase plan, and 20 to 35 days of paid time off based on length of service.