Customer Service Representative – Parent Liaison (Remote)/ 1 week ago
US
Job Description:
Full-time remote phone job with Cranial Technologies helping families of babies get evaluated and treated for flat head syndrome. They train you on everything. Pay $18.50 to $19.00 an hour, 6:30am to 3:00pm Arizona time.
About the Role
Cranial Technologies is hiring a full-time Customer Service Representative (Parent Liaison) to build rapport with families, healthcare providers, and insurance companies over the phone. You will explain the evaluation appointment, the treatment process, and the insurance process to families, helping them move through it quickly while giving excellent service. Cranial Technologies trains you on its process and everything unique to the company.
What You Will Do
- Give outstanding customer service to families over the phone
- Enter patient registration information and schedule first appointments, spotting conflicts or trends in each clinic's schedule
- Coordinate information between referring physicians, insurance companies, and Cranial Technologies treatment clinics
- Review cost share amounts, co-payments, and financial responsibility with families
- Handle calls on multiple queues, averaging 40 to 70 calls a day
What You Need
- 1 to 2 years of customer service or related experience
- 1 to 2 years of experience with computer software
- Excellent communication, including phone etiquette and people skills
- Ability to work with people from diverse backgrounds
- A proactive mindset and the ability to learn new information quickly
- Professional written and spoken communication with families, providers, and coworkers
- Ability to problem-solve and prioritize your own daily workload
- Must be authorized to work for any employer in the U.S.; no visa sponsorship
Location & Pay
Remote (United States). Full time, 6:30am to 3:00pm Arizona time. Pay $18.50 to $19.00 an hour depending on experience. Benefits include medical, vision, and dental insurance, a 401k, flex spending, 18 days of paid time off plus 7 paid holidays, life insurance, and disability insurance.
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Cranial Technologies
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Websitehttps://www.cranialtech.com
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AddressUnited States of America