Full Time
Job Description:
Remote billing support job with Intellistack. Answer customer billing questions by email, chat, and phone, issue invoices, refunds, and credits, and fix failed payments. Needs 1 to 3 years of customer service experience. Salary $55,000 to $60,000 plus a bonus of up to 5%.
About the Role
Intellistack is hiring a Customer Billing Support Specialist. Working under the Billing Manager and with the Accounting Team, you will be on the front lines handling basic billing questions and daily billing tasks, helping customers fix billing issues, and keeping account information accurate.
What You Will Do
- Be the main contact for basic billing requests by email, chat, and scheduled phone support
- Prepare refunds and credits, issue invoices, and process account changes
- Help customers update their billing information
- Troubleshoot failed electronic payments
- Complete customer vendor setup forms
- Help keep written and video guides for billing processes up to date
What You Need
- 1 to 3 years of experience in a customer service role
- Basic knowledge of billing, especially SaaS billing and subscriptions
- Excellent written and spoken English
- Strong organization, accuracy, and attention to detail
- Able to work well on a remote team
- Nice to have: Salesforce, Zuora, Zendesk, or other billing and ticketing tools
Location & Pay
Remote, working Mountain or Pacific hours. Full time. Salary $55,000 to $60,000 a year plus a bonus of up to 5% of base salary.