Job Description:
US-remote customer support job with Neighborly Software, a company whose software helps governments run housing and disaster recovery programs. Be the first point of contact for clients by phone, video, and email. No set years of experience listed. Pay $55,000 to $60,000 a year.
About the Role
Neighborly Software is hiring a Client Support Specialist. You will be the first point of contact for government clients who use Neighborly's platform to run programs like HUD housing, disaster recovery, solar, and Treasury programs. The posting lists client service experience but no set number of years, and says the role can grow into Client Success opportunities.
What You Will Do
- Be the first point of contact for clients needing support by phone, video, and email
- Make careful updates to client systems
- Work with Client Success Managers to build and configure new client applications
- Review teammates' configurations for accuracy and consistency
- Solve problems professionally while following best practices and meeting SLAs
What You Need
- Tech-savvy with client service experience (SaaS experience a plus)
- A customer service mindset
- Detail-oriented and able to work independently under pressure
- Quick learner who does well in a startup environment
- Passion for helping underserved communities
- Team player who likes working across teams
Location & Pay
Remote in the US, or in Atlanta, GA. Full time. Base salary $55,000 to $60,000 a year, plus medical, dental, and vision options, 401(k) match with immediate vesting, and 5 weeks of PTO.
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Neighborly Software
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Websitehttps://www.neighborlysoftware.com
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AddressUnited States of America