Job Description:
Remote Client Onboarding Specialist job with ButterflyMX training new clients and helping them set up its property access products. Needs 2+ years in onboarding, customer support, or customer service plus Zendesk or another ticketing tool. Pay $30 to $35 an hour.
About the Role
ButterflyMX is seeking a Client Onboarding Specialist to help new and existing clients onboard, understand, and use its products. You will coordinate onboarding, provide training, support product setup and integrations, and answer questions by email, phone, and video. ButterflyMX is a distributed, primarily remote company.
What You Will Do
- Guide clients through onboarding and set clear expectations by email, phone, and video
- Onboard several projects and clients at the same time
- Give initial and refresher training on ButterflyMX products and admin tools
- Help clients with product setup, integrations, and troubleshooting
- Keep records, ticket updates, and onboarding documentation accurate
- Work with Client Success, Technical Support, and Implementation teams
What You Need
- 2+ years in client onboarding, client support, customer service, or a similar role, preferably in tech or SaaS
- Experience with Zendesk or another ticketing platform
- Strong written and verbal communication skills, including explaining technical things simply
- Strong organization and attention to detail
- Experience using AI tools
- Camera on during scheduled client video calls
- Must be authorized to work in the US
Location & Pay
US Remote. Full time. Pay $30 to $35 an hour, and the role may be eligible for bonuses or equity. Benefits include medical, dental, and vision from day 1 (80% covered), a 401(k) match, 20 vacation days, 10 paid holidays, and paid family leave.