Job Description:
Remote People Operations Associate job with Ro answering employee HR questions through the People Service Desk and keeping HR records accurate. 1 to 2 years in HR, recruiting coordination, or admin roles. Pay $32 to $40 an hour.
About the Role
Ro is hiring an Associate, People Operations to help run the day-to-day People Service Desk. You will be a first point of contact for employees, make sure their requests are handled accurately and with care, and work with People Partners, Payroll, and IT to keep HR records accurate.
What You Will Do
- Answer People Service Desk tickets and Slack questions about onboarding, policies, benefits, PTO, and HR systems
- Apply People policies to answer employee and manager questions, escalating sensitive matters
- Process new hires, manager and location changes, and terminations in UKG
- Run data audits and handle employment verification requests
- Keep SOPs, knowledge base articles, checklists, and templates up to date
- Back up new hire onboarding and other People Operations work
What You Need
- 1 to 2 years in HR, People Ops, recruiting coordination, or administrative roles
- Organized, reliable, and proactive
- Excellent written and verbal communication
- Experience with Google Suite, Slack, and ticketing systems; an HRIS like UKG Pro or Workday is a bonus
- Ability to manage priorities in a fast-paced environment
Location & Pay
Work anywhere in the United States. Employees in the New York tri-state area go to HQ on Tuesdays and Thursdays. Pay $32 to $40 an hour plus equity and benefits.