About Me
Administrative and Operations Specialist with 8+ years’ experience in property management, finance, and digital support. Skilled in streamlining workflows, managing remote teams, and implementing CRM/PropTech solutions. Adept at calendar management, compliance reporting, and tenant/client communication. Reliable, detail-oriented, and adaptable with proven success in both on-site and remote environments.
Work Experience
Lead remote admin team handling leasing, finance, and client services.
Developed SOPs for onboarding, dispatch scheduling, and admin processes.
Coordinated subcontractor scheduling and managed client communications.
Produced weekly KPIs, compliance, and financial reports for leadership.
Improved efficiency with CRM and field service tools.
Managed tenant vetting, lease processing, and compliance documentation.
Prepared invoices, rental statements, and arrears reports for landlords.
Coordinated advertising campaigns via PropCtrl, Rentbay, and social media.
Supported sales transactions by liaising with bond originators and conveyancers.
Took meeting minutes and implemented action tracking for follow-ups.
Designed branded content and managed digital campaigns.
Maintained online asset libraries and Google Workspace documents.
Supported CRM updates and marketing proposals for distributed teams.
Managed FICA documents and sales support for property transactions.
Created marketing campaigns across social platforms and property portals.
Coordinated client appointments, valuations, and property viewings.
Education & Training
Certificate in Inbound Marketing Optimization
Certificate in Risk Management & Team Communication
Certificate in Virtual Assistance
Certificate in Data Entry
Diploma in Accounting